Shipping Policy

How long will it take for my order to arrive?

The delivery time for orders is 24-72 working hours from the time the order is placed (only for peninsular shipments; international shipments are excluded). All shipments will be made by the transport company GLS or FedEx depending on the destination.
If for any reason the order has to be delayed we will contact you to let you know.
Once the order has been placed, it is not permitted to make any changes to the shipping address, unless the customer bears the costs and it is expressly accepted by the parties.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will appear in the summary of your purchase. The costs will be calculated depending on the destination

Can I request shipment of an order outside of Spain?

We currently serve worldwide shipments

What happens if I am not at the address I indicated when the courier is going to deliver the order?

After a first delivery attempt, the carrier will leave a notice for you to contact him and set a new delivery date. This delivery can be made at the shipping address you gave us or at one of the carrier's offices.
After another unsuccessful attempt, your order will be cancelled and you will be refunded minus the cost of returning the package.

What do I do if my order does not arrive?

If you have not received your order within 5 working days from the confirmation of your order, please contact us at info@tubo.plus.