FORMULATWOIT SL will assist you at all times. When the products are under warranty backed by the purchase receipt or invoice, if you wish, you can choose to send the products back to our factory to be carefully reviewed and subjected to the relevant checks.
In the event that the product is defective, the brand will cover 100% of the costs and send a reconditioned unit back at no charge.
Otherwise, in the event that the products work properly and the sensation of a malfunction is not due to a defect of origin or of the product itself, collection and shipping costs will be invoiced, plus one hour of labor (equivalent to 10 € plus VAT, as equipment overhaul costs).
The total amount + VAT of all costs will be sent via a link to be charged by credit card, and once we receive the payment, the products will be returned in perfect working order.
A video demonstration of its correct operation will be sent by email if the product does not present any failure under warranty.
This measure allows us to maintain a high standard of quality and service, ensuring that every product that leaves our factory meets our customers' expectations.
If you decide to proceed with the return let us know and we will provide you with all the necessary details for the shipment of the products to our factory.

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